Terms and Conditions for Heartcraft Wedding Films

Effective date: August 10, 2025

Overview

These Terms govern your use of our website, forms, emails, SMS messages, and our videography services. By visiting our site, submitting an inquiry, signing our agreement, paying an invoice, or receiving our messages, you accept these Terms. If a signed agreement conflicts with these Terms, the signed agreement controls for that project.

Who we are and how to contact us

Heartcraft Wedding Films, Phoenix, Arizona, USA

Email: [email protected]

Phone: 480-415-8288

Privacy

Your use of our services is also governed by our Privacy Policy. It explains what we collect, how we use it, and your choices.

Eligibility and accounts

You must be at least 18 to enter a contract for services. If you create an account in our client portal, you are responsible for keeping access secure and for all activity under your account.

Booking, payments, and invoices

a) Quotes and proposals are valid for the time shown on the quote. Dates are not reserved until the retainer is paid and the agreement is signed.

b) Retainers are non-refundable unless your agreement states otherwise.

c) Payments are processed by Stripe. We do not store full card numbers. You authorize us to charge your card or selected payment method for agreed installments, add-ons you approve, and any overtime you authorize.

d) Installment plans. If offered, installments will be charged on the schedule shown on your invoice or agreement. Late or failed payments may pause work and may incur fees permitted by law.

e) Taxes and fees. You are responsible for any applicable taxes and third-party pass-through fees.

Cancellations, rescheduling, and force majeure

a) Client cancellation. If you cancel, the retainer is forfeited. Additional refunds or credits are governed by your agreement and applicable law.

b) Rescheduling. Reschedules are subject to availability and may require a new retainer or change fee.

c) Force majeure. Neither party is liable for delays or failure to perform due to events beyond reasonable control, including severe weather, illness, accidents, acts of God, government orders, or venue restrictions. We will make reasonable efforts to reschedule.

Event coverage and deliverables

a) Creative discretion. You hire us for our style and judgment. We will make reasonable efforts to capture requested moments, but specific shots and outcomes are not guaranteed.

b) Coverage window. Coverage runs from the scheduled start to the scheduled end in your agreement. Overtime requires client approval and may be billed at our then-current rate.

c) Cooperation and access. You agree to provide venue access, schedules, permits, and a safe working environment. For events over 6 hours, you agree to provide a vendor meal and reasonable breaks.

d) Drone use. Drone work is performed only where legal and safe, subject to FAA rules, weather, and venue rules. If drone use is not possible, we may substitute ground coverage.

e) Music licensing. We use properly licensed music for public portfolio use and for your delivered edits. If you request a specific track that requires a client-side license, you are responsible for obtaining and paying for that license.

f) Delivery timeline. Delivery timelines and revision rounds are stated in your agreement or delivery email. Timelines are estimates and may vary due to project complexity, client response time, and force majeure.

g) Revisions. The number of revision rounds and what they include will be stated in your agreement. Additional revisions or re-edits may be billed.

h) Raw footage. Raw files are not included unless purchased under a separate license. Raw files may contain test shots, duplicate angles, and audio checks and are provided as-is.

Intellectual property and license

a) Our rights. We own all intellectual property in our footage, edits, color grades, and project files, except for third-party materials.

b) Client license. Upon full payment, you receive a non-exclusive, perpetual license to use delivered edits for personal use and private sharing. Commercial use requires our written permission or a separate commercial license.

c) Portfolio use. With your consent or as allowed in your signed agreement, we may display select images and films in our portfolio, social media, awards, ads, and submissions to blogs. You may request removal from our online portfolio and we will honor reasonable requests unless we are required to retain content by law or contract.

A2P Mobile Terms and SMS disclosures

a) Program description. Heartcraft Wedding Films sends SMS messages related to inquiries, booking, scheduling, contracts, invoices, proofs, delivery notices, and optional marketing. Message frequency varies. Message and data rates may apply.

b) Consent. By providing your mobile number on our forms, checking a consent box, signing an agreement that includes SMS consent, or texting a keyword to us, you agree to receive texts from us. Consent is not a condition of purchase.

c) Opt out. Text STOP to end messages. You can also text END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive a one-time confirmation. To rejoin, text START.

d) Help. Text HELP for help. You can also email [email protected] or call 480-415-8288.

e) Supported carriers. Delivery depends on your carrier. Carriers are not liable for delayed or undelivered messages.

f) Data we keep for SMS. We keep your number, message content, time stamps, delivery logs, and consent or opt-out records to comply with law and carrier rules.

g) Changes. We may change SMS short codes or sending numbers. We may update these Mobile Terms and will update the effective date above.

Website use and acceptable use

a) You may not copy, scrape, reverse engineer, or misuse the site or client portal.

b) You may not upload unlawful, infringing, or harmful content, or attempt to bypass security.

c) Third-party links and embeds have their own terms and privacy policies.

Warranties and disclaimers

a) We provide the site and services using reasonable skill and care. Except as stated in a signed agreement, we provide the site as-is and as available.

b) We do not guarantee uninterrupted or error-free operation, specific creative outcomes, or platform algorithm performance.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to the site or services will not exceed the amount you paid to us for the specific project that gave rise to the claim, or one thousand dollars if no project fee applies. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data.

Indemnity

You agree to defend and indemnify us from claims arising out of your breach of these Terms, your misuse of the site or deliverables, or materials you supply to us for inclusion in your project.

DMCA and takedowns

If you believe content on our site infringes your copyright, send a notice with sufficient detail to [email protected]. We may remove or disable access to the content while we review the claim.

Accessibility

If you need our Terms, invoices, or deliverables in an alternative format, contact us and we will provide reasonable accommodations.

International users

If you access the site or book from outside the United States, your data may be processed in the United States. You are responsible for complying with local laws where applicable.

Changes to these Terms

We may update these Terms. The effective date shows the latest version. Material changes will be posted on our site and, when appropriate, sent to you.

Governing law, arbitration, and venue

a) Governing law. Arizona law governs these Terms, without regard to conflict of law rules.

b) Informal resolution first. Contact us to try to resolve disputes within 30 days.

c) Arbitration. Any dispute that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The hearing will be in Maricopa County, Arizona, unless both sides agree to video or document-only proceedings. Either party may bring qualifying claims in small claims court instead.

d) Class action waiver. Disputes will be handled only on an individual basis. Class, consolidated, or representative actions are not permitted.

e) Opt out. You may opt out of arbitration within 30 days of accepting these Terms by emailing [email protected] with the subject Arbitration Opt Out and your full name and event date.

Notices and electronic communications

You agree to receive contracts, invoices, disclosures, and notices electronically by email, SMS, or portal messages. You may withdraw consent by contacting us, but doing so may affect our ability to provide services.

Entire agreement and severability

These Terms and any signed project agreement are the entire agreement between you and us about the services. If any part is found unenforceable, the rest remains in effect.

Contact

Questions about these Terms, privacy, or SMS: [email protected] or 480-415-8288. Mail: Heartcraft Wedding Films, Phoenix, Arizona, USA